The Relationship Between a Contractor and a Client

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The relationship between contractors and clients is among the most important aspects of any contracting business. Strong relationships lead to referrals, repeat business and word-of mouth marketing – essential factors for a successful contractor’s business.

The most important aspect of a successful contractor-client relationship is communication and establishing trust from the beginning. This can be accomplished by establishing a single point for contact from the beginning, deciding upon the method and frequency for communication, and revealing any anticipated issues to your client prior to the time.

It is also the obligation of contractors to help their clients through the construction process as much as they can, providing advice and alternatives where necessary. This can include advising clients on the constructionability of architectural drawings and subcontractor selection or discussing how changes can impact the construction schedule costs or the quality of delivery.

Transparency is an additional factor to building a good relationship between the contractor and the client. Transparency is the key to establishing an effective contractor-client relationship. This enables the client to build trust in your abilities, knowledge and commitment to the project from the very beginning.

Establishing a solid contractor-client relationship takes time and effort, however, over time it will pay for itself in loyalty and more work. Try Tradify for 14-days for free if your looking for software that can help you build strong contractor-client relationships.

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